Delivery

- Follow the progress of your order via your customer account.

- Check your "spam" box so as not to miss the information sent by email.

- Check at least once a day, the tracking of your package through the tracking number indicated in your customer account.

Orders are usually shipped within 24 hours if the material is in stock.

Delivery types and details

We deliver to the European Union. For the rest of the world, you must contact us so that we can offer you a personalized offer.

Hand delivery

The hand delivery to our office in Liege Belgium is completely free.

Be aware that you can take the ordered material on the site yourself. Simply choose "hand delivery" in the choice of port to avoid any transport costs and can come to take possession of the order on the spot. After receiving your order, we will contact you to tell you when the material is ready to be taken away.

Address: Rue de Jemeppe 215+  4431 Loncin  Belgium

Business hours:

Monday from 10h to 13h and from 14h to 17h

Tuesday from 10h to 13h and from 14h to 17h

Wednesday from 10h to 13h and from 14h to 17h

Thursday from 10h to 13h and from 14h to 17h

Friday from 10h to 13h

It is also possible to work by appointment according to our availabilities

Free or paid expeditions with a minimum purchase

The various proposals are automatically calculated on the basis of the filling of the basket and the destination

We offer some deliveries from a min basket. € 99 for destinations like Belgium, France, Germany, Luxembourg and the Netherlands.

Large deliveries are never offered.

The withdrawal to our Loncin - Belgium "Click and Collect" deposit is an always free option

Transport by GLS

Useful information*:

• Online tracking
• Evolution information by mail
• Signature at the reception
• Android / IOS app
• 1 to 2 home delivery attempts and provision in relay point

*Delivery formula may vary slightly from country to country

You will be able to follow your parcels via https://gls-group.eu/BE/fr/suivre-colis and contact this company via the website https://gls-group.eu

Deadline announced after shipment (without commitment):

Other destinations, contact us.

Transport by Mondial Relay

Useful information*:

• Point delivery Mondial Relay
• Online tracking
• Signature at the reception
• Evolution Information by mail et/ou SMS

You will be able to follow your parcels by https://www.mondialrelay.be/fr-be/suivi-de-colis

Deadline announced after shipment (without commitment):

Other destinations, contact us.

Transport by Colissimo

Useful information*:

• Online tracking**
• Signature at the reception
• 1 home delivery attempts and availability in point Poste

*Delivery formula may vary slightly from country to country

**This type of shipment is subcontracted during the Belgium-France trip. It will take approx. 72h before the Colissimo tracking number is active because it will only be available from his treatment in France.

You will be able to follow your parcels by www.colissimo.fr

Deadline announced after shipment (without commitment):

Other destinations, contact us.

Transport by DPD**

Useful information*:

• Online tracking
• Signature at the reception
• 2 home delivery attempts

*Delivery formula may vary slightly from country to country

**In France, the company DPD is known under the name Exapaq.

You will be able to follow your parcels by www.dpd.com/tracking/(lang)/fr_BE

Deadline announced after shipment (without commitment):

Other destinations, contact us.

Shipment in envelope (Bpost):

This type of shipment is reserved for low thickness and good markets. This type of shipping does not include tracking or insurance. No complaint will be able to be introduced if you opted for this type of sending. The risks are entirely your responsibility.

NB: The sending status will be "delivered" by default

Special requests:

We listen to any special requests whether for deliveries outside Europe, large deliveries or express deliveries.

Risks and claims:

Damaged packages:

Any damaged packaging must be immediately indicated to the driver or refused

With the exception of shipments in envelopes (see above), all transport offered is covered by insurance and a legal service. When receiving your package any damage must be reported to the carrier and noted by it. Any problem of breakage must be reported to our service within 48 hours after receipt and must be accompanied by a full description of the problem (photo, video, findings). Objects and packaging must be kept.

If the damage has not been reported to the driver, the reception will be considered perfect and can not be disputed. We advise you to check the arrival in the presence of the driver.

Shipment in envelope:

Attention, mailings by postal envelope are tolerated so as not to propose an abnormally high cost of transport compared to the price of very good articles. However, it is the customer who will take the risks against him in this case. No claim will be possible.

Losses and delays:

All our shipments are insured against loss. The delay before submitting a complaint for delay shall not be less than twice the estimated delivery time. We speak here in business day after shipment (the first day does not count, Saturday and Sunday do not count, holidays and bridges do not count either).

The announced deadlines are only indicative and may not be subject to a reduction or reimbursement of shipping costs if they are not respected.

Duty Free Delivery:

Delivery with extracom invoice:

Deliveries outside the European Community will not be subject to Belgian VAT. Unless previously agreed, we will only accept this type of billing if both the billing address and the delivery address are outside the European Community.

Delivery with intracom B2B invoice:

Belgian business customers will receive the material under the 21% VAT regime

B2B customers (in the sense of Belgium) can receive an invoice excluding VAT. However, we reserve the right to verify the information provided, request additional information and possibly reject access to this type of billing